Principles of Hotels Front Office Operations

AUTHOR : Sue Baker

Category : Hospitality >
$30.00 (NZD) inc GST
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9781862504783

DESCRIPTION

This is the second edition of a student-centred guide to front-office operation in the hotel industry. The book explores the principles and concepts of front-office operations. Activities are provided throughout to help the students move from an understanding of the basic principles to thinking like a front-office person. Students are encouraged to analyze and think about the various systems and alternatives. The chapters follow a typical guest from check-in to check-out with small detours to other areas and departments. The text is organized and written in a student-centred and user-friendly way and supported by numerous diagrams and tables. Students can work at their own pace. Each chapter includes activities with a text, a chapter summary, and questions. The book also includes a detailed glossary of useful terms. This book is suitable for use in Basic Level courses based on Tourism Training Australia'a Front Office/Reception modules BF01-BF07, and advanced level modules ADC1 ADC2.

Introduction to the hospitality industry; organization of a hotel; the accommodation product and hotel guest; the front office department; basic reservation activities; reservation systems and documents; check-in of new arrivals; other duties of the reception department; front office accounting; check-out and settlement of accounts; credit control; Sunday guest services; handling corporate and group sales; dealing with guests' problems; the electronic front office.